Frequently Asked Questions

 

What size are the Add-On Labels?

Your Add-On labels will be in the same size as the standard package you have ordered. For example if you order a pack of 70mm Tall pantry labels and ask for 5 extra labels with your own name for the contents, the extra labels will also be 70mm Tall and part of the same Style Collection.

 

Is it possible to have labels in several different sizes?

This is a Full Custom Label Design, you can find out more by clicking on this option in the menu under "Custom Labels." Please contact us via email and give us the details so that we can send you a quote.

 

What is a Custom Footer?

The Footer is the wording at the bottom of the sticker, the standard footer says "All Natural" or "Finest Quality" depending on the style collection.

Simply choose the label size you would like with "Custom Footer" in the name. Type your own footer up to 13 characters long in the box below.

This is a great option for personalized gifts for Kitchen Teas, weddings or your foodie friends. For Example if you'd like to give someone a wedding gift, the footer on their labels can be "The Smiths" or the wedding date "Est. 2021."

 

What if there is a problem with my order?

We are always ready to help our customers, please contact us via email and we will attend to the query promptly. You can also take a look at our Returns Policy for more details.

 

Can I make changes to my order after payment has been sent?

This may be possible if we haven't processed your order and sent it for printing so please contact us via email as soon as possible and we will let you know the status of your order. Your changes may affect the total cost of your order, so we will be in contact to discuss the details and get your written approval for changes.

 

What should I do if I am sending this as a gift?

Please let us know in the check out if the package is a gift and we will not send an invoice with pricing inside the box.

 

When will I receive my order?

Standard Packs (Spice, Pantry and Best Before Label Packs), with no customization, are usually shipped within 3 working days after payment has cleared. Customers will be notified if we are experiencing any delays.

Customized Packs may take up to 7 working days depending on the level of customization required and the number of orders that Herb & Haus is processing. However, every effort is made to process your order as quickly as possible.

Customers are informed as soon as their order has been shipped along with an expected delivery date. Depending on your location, delivery is usually with in 2-5 days after it has been shipped.

Due to Covid-19 some international deliveries may be affected. Delays may occur because of border closures or policies. Delivery prices may also change from time to time due to a reduction in flights. Herb & Haus will make every effort to update the website as these changes occur. We will notify our customers if their order has been affected.

What if I don't see my country on the shipping list?

You can still receive our labels. We ship worldwide, please contact us and we will add your country to the growing list of places our labels are shipped to.